What is the difference between BT Value, Standard & Critical PSTN lines?

Reselling BT PSTN lines requires an understanding of the differences between Value, Standard and Critical service levels.

In this article, we discuss the available BT PSTN lines from the perspective of product name vs SLA (Service Level Agreement).

If you would like to investigate joining the Netify BT Reseller programme, please visit our product page for more information.

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Value Line

  • Target fault fix times end of second working day

  • Engineering cover Monday–Friday 08:00–18:00

    (excluding Bank Holidays) contactable 365 days a year

  • Single lines only

  • Can’t be connected to a switch

Standard Line

  • Comes with Prompt Care Target fault fix time is end of next working day
  • Engineering cover Monday–Saturday 08:00–18:00 (excluding Bank Holidays) contactable 365 days a year
  • Single or multi lines

Critical Line

  • Comes with Critical Care
  • Target fault fix time is six hours

  • 24/7 engineering cover (including Bank Holidays)

    contactable 365 days a year

  • Single or multilines