What is the latest BT Cloud Voice pricing?

The latest BT Cloud Voice Pricing and Offers from the BT Business Partner Channel.

You have three ways to buy Cloud Voice. BT Local Business, BT Corporate or BT Partner Sales. The Network Union is a Premier Partner for BT. We can offer discounted pricing for requirements of over five licences.

Premier-partner-of-BT-outline-CS5

If you would like us to send you our discounted BT Cloud Voice pricing, visit our page here to register your opportunity.

Customers we have helped

Client - Woodrush School

Industry -  Education

Their problem was - Woodrush was an existing customer of BT via Local Business faced with an end of life legacy ISDN system. The team were not happy with the current proposed solution and advice. They reached out to Network Union for further options across both hosted telephony and their existing leased line which we upgraded to meet the additional traffic.

Results - Faye Parker ordered 100 Cloud Voice licences at an excellent price point. Network Union placed their orders against the existing Woodrush BT account and we successfully applied to remove early ISDN termination fees.

Client - Vale Garden

Industry - Manufacturing

Their problem was - Vale were loosing confidence in proposals received to replace their legacy onsite phone system. The IT team were unsure whether all technical aspects had been captured to allow a successful migration into the Cloud.

Results - Nik Bahl from BT and Network Union conducted a workshop to align their features with BT Cloud Voice capability. In addition, we met budgets allowing Vale to save against their previous voice costs.

What can we offer?

Set budgets - register your requirements with our assigned Cloud Voice Specialist from BT Business by submitting some basic details. We'll work to achieve licence discounts with free hardware. All of our orders are now processed with a choice of free handsets with discounted licences.

Dedicated Cloud Voice order manager - one of the major differences when buying via BT Partner Sales. With each order we process, our business is supported by a dedicated and known order manager offering the best possible sales experience.

Do you have an existing BT account - whether your BT Business account is with Local Business or Corporate, we are positioned to add Cloud Voice to your One Bill or any existing BT account number.

Order from BT - our team have access to BT ordering systems, there is no difference vs ordering via Local Business or Corporate accounts. BT will invoice and support you in exactly the same way as if you ordered directly from their website.

Premier Partner escalation team - a further value add is our BT service team available if issues and problems occur within your order stage or post sales.

Additional training support - all orders via Network Union are provided with additional free training upon install.

What are some example BT Cloud Voice offers?

Please note, if you would like to discuss bespoke offers and requirements with discounts, please get in touch on 0333 202 1011 or drop us a message. Where the requirement is larger in scale or more complex, we are able offer further incentives. Remember, a further 10% discount is applied to the costs below.

5 Year term

  • 5-10 Licences - £15.75 Per User Connect Licence + Unlimited UK Minutes to Landline and Mobile + Auto Attendant + Free Desk phones up to £106 - 5 year contract

Free desk phone per licence and 10% discount off your total contract value

  • 10-20 Licences - £13.30 Per Licence Connect Licence + Unlimited UK Minutes to Landline and Mobile + Call Queuing/ Stacking + Auto Attendant + Free Desk phones up to £106 - 5 year contract 

Free desk phone per licence and 10% discount off your total contract value

  • 20+ Licences - £12.45 Per Licence  Connect Licence + Unlimited UK Minutes to Landline and Mobile + Call Queuing/ Stacking + Auto Attendant + Free Desk phones up to £106 - 5 year contract

Free desk phone per licence and 10% discount off your total contract value* Individual cash back and bespoke discount offers for 30 plus licences.

3 Year term

  • 5-10 Licences - £16.30 Per User Connect Licence + Unlimited UK Minutes to Landline and Mobile + Auto Attendant + 50% off Desk phones up to the value of £106 - 3 year contract
  • 10-20 Licences - £16.30 Per Licence Connect Licence + Unlimited UK Minutes to Landline and Mobile + Call Queuing/ Stacking + Auto Attendant + Free Desk phones up to £106 - 3 year contract
  • 20+ Licences - £16.30 Per Licence Connect Licence + Unlimited UK Minutes to Landline and Mobile + Call Queuing/ Stacking + Auto Attendant + Free Desk phones up to £106 - 3 year contract

How much does BT Cloud Voice cost?

The BT Cloud Voice pricing below represents standard costs. However, for more than 5 licences, we are able to offer discounts across licences and handsets. Please get in touch to learn more.

  • A 1-year basic licence starts at £6.00 through to high end Collaborate full functionality licences at £17 per month depending on contract terms.
  • Add-ons are available at any time throughout contract where required.
  • All licence costs are per user, per month. There is a £100 connection charge which is waived when purchasing Internet services.
  • An assigned number is required for most functions, charged at £1 per connection and 50p rental.
  • BT have chosen Polycom and Yealink as their partners of choice.
  • Basic handsets are available through to LCD driven displays and DECT phones.
  • Conference phones and BT ATA (analogue to IP) options are also available.
  • All devices are configured and tested to ensure call quality and customer experience is high.

What is BT Cloud Voice?

  • Establishing your requirements – A cloud-based, fully featured telephony service available on multiple devices wherever you’re connected to the Internet. The capability ranges from full-blown on premises switchboard replacement through to simple user telephony. Without the costs associated with on-site hardware, there’s no maintenance, and all software upgrades are automatic.
  • You can work anywhere - Tablet, phone, laptop or PC. Take your number and functionality with you from arranging conference calls to diverting calls; everything is available at the touch of a button. Customers or colleagues call your local desk number and reach you wherever you are, simple.
  • User feature packs - Licences include Basic, Connect and Collaborate. Basic includes the features a standard user may require including call forwarding, transfer, 3 way calling and hunt group. Connect builds on basic functionality providing elements such as voicemail to email, mobile apps and soft phone with call recording. At the top level, Collaborate offers full office based functionality with team presence features.
  • User add-ons and site add-ones - Included within the add on sections are calling packages for UK and International. The benefits of cloud based services surround agility, aspects such as CRM call recording, shared call appearance, call centre ACD and so forth are easily added to the capability.
  • User add-ons and site add-ones - Included within the add on sections are calling packages for UK and International. The benefits of cloud based services surround agility, aspects such as CRM call recording, shared call appearance, call centre ACD and so forth are easily added to the capability.
  • IP Handsets - Where using soft phone applications are not appropriate, a full range of Polycom hardware is available. Products range from entry level IP phones through to conference phone systems.

The calling plan and minute costs for BT Cloud Voice?

  • All calling plans are shared across users and are not applied at an individual level.
  • A UK and International package must be selected. If your business does not make calls outside of the UK, pay as you go is selected.
  • Minutes range from 500 through to 60,000 with a further unlimited option.
  • Note that our current discount offer only applies to the license costs, not calling packages.

Discuss your requirements with an expert

  • Our BT Partner agreement means we do not work in isolation.
  • We’ll involve a member of our BT support team.
  • We’ll walk you through the licence options and considerations with regards to ensuring connectivity is fit for purpose.
  • Face to face UK wide workshops are an option for licence discussions over 9 users. Conference calls for less than 9 users are our default.
  • Use Livechat now to ask any questions.

How we technically account manage your Cloud Voice business?

We’ve taken the time to become Cloud Voice experts. Where your requirements consist of 9 users or above, we’re available for UK wide workshops where we’re able to analyse your LAN infrastructure, your Internet connectivity and traffic profile to establish whether your site is ready for Cloud IP communications.

Below 9 users, we conduct the same pre-sales activities via conference call. There are always exceptions, if you feel your business would benefit from a face to face workshop but your users base is less than 9, get in touch.

Ongoing Technical Account Management

  • Ordering Cloud Voice via the BT channel means our technical account managers become your point of contact during contract. (We all use Cloud Voice by the way)

Cloud Voice Delivery, Project Management and Change control

All of our team are technically biased. This is perhaps a major difference vs. the BT direct sales team. At Network Union, we understand the dependancies of Cloud services and what it means to ensure the underlying infrastructure is fit for purpose. We’ve taken the time to gain clarity on the order process together with each and every feature.

And, we’re offering 10% discount across all licences.

Why do companies buy their BT Cloud Voice services via the Partner Channel?

The typical route into buying Cloud Voice is either directly via the BT price builder website which is available here or to telephone BT where you’ll be put through to your BT Local Business contact.


The third option is to buy from an Authorised BT Partner (Network Union is a Premier Partner). If you view the BT.com Partner website page, you’ll see Network Union listed as an Authorised Partner. We work across the UK and NI.

IMPORTANT - Whether you choose to buy from the BT website, via Local Business or an Authorised Partner you are buying a direct BT Cloud Voice service in respect of contracts, support and billing.

In short, we’ll show you how you can buy directly from BT but with the best commercial outcome with a thorough understanding of your required feature set. We work alongside BT resources to retrieve the latest channel offers together with gaining a detailed understanding of the profit of each opportunity whether you are considering a single licence or hundreds. To learn what your business could achieve by buying from the Chanel, get in contact.

Finally, you're dealing with experts. We get the technology and can help you make the most of your service via presales and ongoing account management.

The Network Union is a BT Premier Partner with some of the most comprehensive knowledge of BT processes outside of BT Business. We can make sure you take advantage of any available, offers, deals and the very latest pricing from BT Business. In the most recent financial year, we’ve placed hundreds of Cloud Voice licence orders.

With every client we work with, we apply the following sales process.

1. Evaluation of existing connectivity and telephony services to ensure migration to Cloud is seamless and captures any important features.

2. Consideration of migration where existing ISDN charges apply, our team will apply to BT finance requesting any early termination fees to be waived.

3. Based on licence type, required handsets and calling minutes, our BT resources will look at the latest available offers and deals.

4. Ongoing support with dedicated account management via Network Union. However, this does not mean you cannot approach BT directly for support where required. In the event an issue or problem occurs, we are able to escalate into our own BT team based in Sevenoaks.